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Warranty, Refund & Replacement Policy

We strive to provide the most accurate product specifications, images, and information. However, due to system or human errors, some inaccuracies may occur. Product images may not always represent the actual product. Prices, availability, and other product details are subject to change without prior notice.

This policy is governed by Indian laws. All disputes will be subject to arbitration under the Arbitration and Conciliation Act, 1996, with proceedings held in Delhi. Bestor also reserves the right to seek injunctive relief for IP or confidential matters.

The standard warranty is 6 months from the purchase date and is applicable only within India. Proof of purchase/invoice is required.

Additionally, get an exclusive 30-day extended warranty when purchasing directly from our website. Register your product here: Warranty Registration Form.

  • We call and diagnose the issue.
  • You dispatch the product to our Delhi Service Centre.
  • We test, repair/replace it, and return it to you.

Process time: 1-2 weeks.

Products will be repaired or replaced with the same/equivalent item. Replaced components become property of Bestor. Service is limited to the original warranty period, and the customer must send the product at their own risk to the service location.

  • Serial number tampering or illegibility
  • Normal wear & tear
  • Liquid damage or physical impact
  • Improper usage or unauthorized repair
  • Battery short circuits or seal tampering

Note: Only one replacement is allowed per product during the entire warranty period.

All warranty claims must be reported within the warranty period. Bestor’s responsibility is limited to repair/replacement only. Refunds will not be entertained. The max claim will not exceed the product’s MRP or invoice amount. In rare cases, depreciation rules may apply.

If you have any questions, feel free to reach out to us:

  • Phone/WhatsApp: 8368580500
  • Email: support@bestor.in
  • Working Hours: Mon–Sat, 10:00 AM – 6:00 PM (excluding national/public holidays)