Warranty , Return & Refund Policy

Product Information/ Specifications: The Company attempts to be as accurate as possible in the description of the product on the Site. 
However, the Company does not warrant that the product description, color, information, or other content of the Site is accurate, complete, reliable, current, or error-free. The Site may contain typographical inaccuracies and may not be complete or current. The product pictures are indicative and may not match the actual product.  The company reserves the right to correct, change, or update information, errors, inaccuracies, or omissions at any time (including after an order has been submitted ) without prior notice. Please note that such errors, inaccuracies, or omissions may also relate to the pricing and availability of the products as it is dynamic.
 
Jurisdiction: The Terms of Use and the Policies shall be construed by the applicable laws of India. For proceedings arising therein, the Courts at Delhi shall have exclusive jurisdiction. Any dispute or difference either in interpretation or otherwise, of the Terms of Use and other Policies on the Site, between the parties hereto, shall be referred to an independent arbitrator who will be appointed by mutually and his decision shall be final and binding on the parties hereto. The above arbitration shall be by the Arbitration and Conciliation Act, 1996 as amended from time to time. The seat and venue of arbitration shall be held in Delhi Court.
Bestor shall have the right to seek and obtain any injunctive, provisional, or interim relief from any court of competent jurisdiction to protect its trademark or other intellectual property rights or confidential information or to preserve the status quo pending arbitration.
 

THIS WARRANTY IS SUBJECT TO THE FOLLOWING TERMS:

  • Warranty is given only to the original purchaser of the product (“Customer”).
  • Standard Warranty will be applicable for 6 months from the date of original purchase of the Product. The customer has to present PROOF OF PURCHASE/INVOICE for claiming any warranty.
  • This Warranty can be availed within INDIA only.

 

 THE WARRANTY POLICY WORKS AS FOLLOWS:

  • We will call you and understand the issue.
  • We will then request you to dispatch the product to our National Service Centre in Delhi
  • Once we receive the product: as per product conditions: we will test, repair/replace it and send the product back to you 
  • The whole process will take 1-2 weeks.

 

 TERMS AND CONDITIONS

For the entire Warranty Period, Bestor or its authorized representative will, at their discretion, repair or replace the defective product. Repair or replacement may involve the use of the same or equivalent reconditioned unit. Bestor will return the repaired product or can replace it with another same or equivalent product to the customer in full working condition. All replaced/faulty parts or components will become the property of Bestor.

 

The details of the service locations can be taken from our service helpline, It is the responsibility of the Customer to bring or send the product by courier to the Bestor Service Location at his/her own risk:

 

For any product repaired or replaced during the warranty period, the repaired or replaced product shall continue to be within the period of the original product.

 

THE WARRANTY WILL NOT BE APPLICABLE UNDER THE FOLLOWING CIRCUMSTANCES:

  • The product code/serial number or warranty seal has been removed, erased, defaced, altered, or illegible
  • Deterioration of the product due to normal wear and tear
  • Any use other than as mentioned in the user manual - rough handling, ingression, or exposure to any kind of liquid (water, sweat, beverages, oils, etc.), exposure to moisture, dampness, or exposure to extreme environmental conditions (corrosion, oxidation), unauthorized repairs, use of unauthorized spare parts, accidents, forces of nature or any other action beyond the reasonable control of Bestor unless the defect was caused directly by defects in material or workmanship
  • Any physical damage to the surface of the product including but not limited to scratches on the body parts
  • Any defects caused by the fact that the battery ( where applicable)has been short-circuited or by the fact that the seals of the casing have been tampered with or any other evidence of tampering or the product has been used for equipment other than for which it is certified
  • Kindly note that replacement can be claimed only ONCE during the entire warranty period.

 

IMPORTANT NOTICE

Any claim under the warranty is subject to notification to Bestor for the alleged defect within a reasonable time of occurrence and in no event, later than the expiry of the warranty period. Bestor or any authorized partner will not be responsible for any kind of losses directly or indirectly resulting from any loss of a customer due to a non-functioning product. The Bestor obligation under this warranty shall be limited to repair or replacement only.

 

The maximum claim entertained by Bestor will be subject to the maximum retail price of the product or purchase price (as per invoice) whichever one is lower. In the event of any unforeseen circumstances, such as the unavailability of certain spare parts, prevailing depreciation rules will be binding on the purchaser to accept as a commercial solution instead of repairs.

 

Hope you have understood the Terms of Warranty. In case of any doubts, we are a call away:

Helpline Number: 91 8368580500

Working Hours: Monday to Saturday: 10:00 AM – 6:00 PM (except national and public holidays)

Email: support@bestor.in